Questions
Frequently asked questions
The product, ordering, delivery and pickup — answered. If yours is not here, message us and we will add it.
The product
What exactly is Doveyra Saffron Honey?
Pure honey with premium saffron strands infused right through it using nanotechnology — not merely coated on the surface. Every sachet is saffron-infused honey, which gives it a rich but delicate flavour. One box holds 15 sachets of 15 g each.
How do I take it?
Tear the sachet and eat it straight, or stir it into a drink or your food. One to two sachets a day.
It also works as a natural sugar substitute in cooking and drinks.
Can children take it?
It is suitable for ages 2 and above.
Can I take it while pregnant or breastfeeding?
Doveyra Saffron Honey is a food product, not a medicine. If you are pregnant, breastfeeding or taking medication, please check with your doctor or pharmacist before adding anything new to your diet.
Can I take it if I am diabetic?
It is honey, so it contains natural sugars. We are not able to give medical advice — if you are managing diabetes, please ask your doctor before taking it.
How long does one box last?
At one to two sachets a day, a box of 15 lasts between one and two weeks. Unopened, the shelf life is 24 months.
Why sachets instead of a jar?
Each sachet is one measured serving, sealed away from air and hands. Nothing to spoon out, nothing to spill, nothing to keep once it is opened — and it travels in a handbag or a school bag.
Is it certified?
Yes. Doveyra Saffron Honey is manufactured to GMP and HACCP standards, and is MeSTI certified with the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia).
How should I store it?
Somewhere cool and dry, out of direct sunlight. It does not need refrigerating. Honey can crystallise over time — that is natural and does not mean it has spoiled.
Ordering & payment
Do I need to create an account?
No. You order as a guest. Your order number and the email address you used are all you need to track the order later, or to leave a review.
How can I pay?
Online banking (FPX), credit and debit cards, and e-wallets. Payment is handled by HitPay on their own secure page — your card details never touch our website.
I closed the payment page before paying. Is my order lost?
No. It is saved as unpaid and nothing has been charged. Open your order page and press Complete payment, or use the link in your confirmation email.
If you leave it, we send one reminder about an hour later.
Do you have discount codes?
From time to time, on our Facebook and Instagram. Enter the code at checkout and press Apply before you pay. One code per order.
Can I change or cancel my order?
Message us as soon as you can with your order number. If the parcel has not been packed yet, we can usually still change it.
Will I get a receipt?
Yes. A confirmation email goes out as soon as your order is placed, and another each time the order moves on — paid, packed, on its way.
Delivery & pickup
Where do you deliver?
Malaysia and Singapore. Use the country switch at the top of the page to see the prices and delivery that apply where you are.
How much is delivery?
RM7 within Malaysia, and free once your order reaches RM140. To Singapore it is S$5, and free over S$75. The exact charge is always shown at checkout before you pay.
How long will it take to arrive?
The estimate for your country is shown at checkout. Once your parcel is handed to the courier we email you a tracking number.
Can I collect my order myself?
Where we offer it, yes — choose Self pickup at checkout and there is no delivery charge. The address and the opening hours are shown there.
We email you when your order is ready. Please bring your order number.
How do I track my order?
Open Track Order at the top of the page and enter your order number and the email address you used. You will see where the order has got to, and the courier tracking number once it has shipped.
Anything else
How do I leave a review?
Once your order is paid you can review it from the Track Order page. We ask for your order number so that every review on the site comes from someone who really bought. Reviews go up after we have read them.
How do I contact you?
The WhatsApp button at the bottom of the page is the quickest way. Our email address and social links are in the footer.